Refund policy
At MAF Supplies, we strive for customer satisfaction. If you’ve received an incorrect, damaged, or defective item, you may apply for a return.
How to Start a Return:
To initiate a return, please contact us at info@mafsupplies.com. Returns should be sent to the following address:
MAF Supplies
Terra Global Sales partners LLC
230-0048 Kanagawa-Ken
Yokohama-shi, Tsurumi-Ku
Honchodori 3-Chome 164-12
102 ST Mansion
Japan
Conditions for Returns:
- Returns are only accepted for incorrect, damaged, or defective items.
- Sale items are not eligible for returns.
- Once we receive and inspect your returned item, we will notify you about the status of your refund.
Damaged or Incorrect Items:
Please inspect your order upon receipt. If the item is damaged, defective, or incorrect, contact us immediately, and we will resolve the issue.
Refund Process:
If your return is approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If you have not received your refund after 15 business days, contact us at info@mafsupplies.com.