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Refund Policy


You may apply for a return if you received an incorrect item, a damaged item, or a defective item. Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Unfortunately, we cannot accept returns on sale items.
To start a return, you can contact us at ,note that returns will need to be sent to the following address:



 Terra Global Salespartners LLC
230-0048 Kanagawa-Ken  (This is the state name)
Yokohama-shi,Tsurumi-Ku    (This is the city name )
Honchodori 3-Chome 164-12
102 ST Mansion

Damaged and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at